Support

Need help with Renewal Desk? Reach out to us through the channels below. We're a small team, so we may not have 24/7 support, but we'll do our best to respond as quickly as we can.

Common Support Topics

Billing & Subscriptions

• Subscription plan changes, upgrades, or downgrades
• Payment issues or failed charges
• Google Play subscription management — manage or cancel via Google Play Store → Subscriptions
• Invoice or receipt requests

Account

• Login issues or password reset
• Account settings changes
• Adding or removing staff accounts
• Account deletion — submit a deletion request here

WhatsApp Setup & Messaging

• Connecting your WhatsApp Business number
• Meta Business verification
• Message template setup and approval
• Delivery issues or failed messages
• AI receptionist configuration

Biometric Integration

• eSSL or ZKTeco device connection
• Bridge app installation and setup
• Door access sync issues
• Device compatibility questions

General

• Feature requests and feedback
• Bug reports
• Partnership or business inquiries
• Data and privacy questions — see our Privacy Policy

Before You Contact Us

To help us resolve your issue faster, please include:

• Your registered email or phone number
• Your gym name (if applicable)
• A clear description of the issue
• Screenshots if relevant
• Device and app version (for technical issues)